Career Profile
Experienced Manager with a demonstrated history of working in the operations industry. Skilled in Operations Management, Team Building, Public Speaking, and Time Management. Strong operations professional with a Master of Business Administration (MBA) focused in International Business from Florida Atlantic University and a Six Sigma Black Belt.
Experience
- Manage 150+ associates at a 1.2 million square foot facility in addition to daily duties which include but are not limited to: delivering performance feedback and coaching to drive results, creating process improvement, balancing headcount flow within the department and leading engagement initiatives
- Maintained lowest injury rate of any other area manager with a comparable headcount year to date by leading safety initiatives, audits and helping to lead the Associate Safety Committee
- Led a project to improve stow productivity for stowing shoes and apparel by reconfiguring bin space. After the first test launch, productivity was seen to increase by about 15%
- Created diversity initiatives such as founding and being president of Women @ Amazon Delaware chapter
- Main point of contact for all radio management activity within the building and compliance of radio return
- Selected to launch a new, nearby fulfillment center. As an area manager in this type of facility, duties expanded from being in charge of overseeing one shift to being in charge of the entire night shift operation
- Prepared for and launched the building as well as trained all staff on the ins and outs of the operation
- In addition to being in charge of all operations, also oversees any and all safety, HR, IT, and maintenance escalations as the building does not have these support teams. On site and on call for all night operations
- Manage employees and plant at 30K + square foot facility
- Personnel duties include scheduling, hiring, training, and management of 20+ employees
- Facility duties include responsibility for $5 million in equipment; maintaining a safe, clean, healthy and fun environment for employees and customers
- Supervise customer check-in and membership control for over 1,400 members daily
- Provide high level customer relations when problems with membership and/or training occurs
- Member Service Manager: Resolves escalated member issues for the corporate office. This includes escalations that occurred not only in my facility, but in facilities all over the country
- Managed the reservation book – Complete responsibility to make sure all the appointments were properly scheduled along with rebooks and cancelations
- Handled all money for the center and reconciled daily receipts
- Open/close center, prepared daily routine for all employees, along with daily shut down of store
- Trained new employees in all operating procedures
- Sales – Sold all of our products, along with special long-term commitment and loyalty packages
Associations / Certifications
Six Sigma Global Institute - Six Sigma Black Belt Certified - Completed March 2018
Education
Bachelor of Arts in Psychology (Interdisciplinary Studies Minor) GPA – 3.65
MBA - Master’s in Business Administration (International Business Concentration) GPA – 3.7
